Revelation Help Desk is an online technology help desk management system. Revelation Help Desk enables employees to submit IT support requests and check the status of existing requests online from any computer with a Web browser 24-hours a day, seven days a week.
Telephone Technical Support
Technology wants to ensure we serve you promptly and efficiently. Please make sure you have your username as well as information about the configuration of your computer system and a detailed description of the exact problem.
Call: (325) 657-4000 or email the Help Desk for your service request.
Technical Support Guidelines
When you contact the HelpDesk please have the following information ready:
- Manufacturer and model of your hardware (i.e. Dell Latitude E6400, Dell OptiPlex 780, iPad, Tablet, etc.)
- Computer Name (How do I find my computer name?)
- Serial Number and/or Service Tag
- Operating System (i.e. Windows XP, Windows 7, Windows 8, iOS, etc.)
- Specific Description of Problem
- Product being used when the problem occurred
- Resolution expected and time frame for resolution
- Campus, Room No. Phone Ext. Times available and best method to contact